Refund policy

Return & Refund Policy

Thank you for shopping with us. We strive to ensure that you are completely satisfied with your purchase. If you are not entirely satisfied, we're here to help.

Returns

You have 7–14 days (adjust as needed) from the date of delivery to request a return. To be eligible for a return:

• The item must be unused, unworn, and in the same condition that you received it.
• The item must be in its original packaging.
• Proof of purchase (receipt or order number) is required.

Non-Returnable Items

Certain items are not eligible for return, including:

• Sale or clearance items
• Gift cards
• Personal care or hygiene products (if applicable)

Refunds

Once we receive and inspect your returned item:

• We will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed to your original method of payment within 5–10 business days.

Late or Missing Refunds

If you haven’t received your refund yet:

• Check your bank account again.
• Contact your bank or payment provider, as processing times may vary.
• If you’ve done all of this and still have not received your refund, please contact us.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us with details and proof (such as photos).

Shipping Returns

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• Shipping costs are non-refundable.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us at:
📧 zeezakllc@gmail.com